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DigiServices offers a 14-day hassle-free return window from the date of delivery. If you are not completely happy with your purchase, we will make it right.
1 Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return request must be initiated within 14 calendar days of the delivery date.
- The item must be unworn, undamaged, and in original condition with all tags attached.
- The item must be returned in its original packaging (shoe box, tissue paper, dust bag if included).
- Proof of purchase (order confirmation email or order number) must be provided.
- The item must have been purchased directly from DigiServices (returns for items purchased from third-party sellers are not accepted).
2 Non-Returnable Items
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The following items cannot be returned under any circumstance:
- Items that have been worn, washed, or altered in any way.
- Items without original tags or packaging.
- Items purchased during a final-sale or clearance event marked as "Non-Returnable."
- Items damaged due to improper use, storage, or customer negligence.
- Custom or personalized orders.
- Socks, insoles, and hygiene-related products.
3 How To Initiate a Return
Follow these simple steps to return your order:
- Contact Us: Email zubairmajid1111@gmail.com or call 0307-2753841 with your order number and reason for return.
- Approval: Our team will review your request and send a return approval within 1–2 business days.
- Pack Your Item: Securely pack the item in its original box and attach the provided return label or write the return reference on the package.
- Schedule Pickup: We will arrange a courier pickup from your address at no cost for eligible returns. Or you may drop off at any TCS or Leopards service centre.
- Inspection: Once received, our team inspects the item within 3–5 business days.
- Resolution: Upon approval, your refund or exchange will be processed immediately.
4 Exchanges
If you would like to exchange your product for a different size, colour, or style, we are happy to help. Exchanges are subject to stock availability.
- Exchanges must be requested within the same 14-day return window.
- If the replacement item has a higher price, you will be invoiced for the difference.
- If the replacement item is lower in price, the difference will be refunded to your original payment method.
5 Defective or Wrong Items
If you received a defective, damaged, or incorrect item, we sincerely apologize. Please:
- Contact us within 48 hours of delivery with photos of the issue.
- We will arrange an immediate replacement or full refund — whichever you prefer.
- Return shipping for defective/wrong items is fully covered by DigiServices.
6 Contact for Returns
- Email: zubairmajid1111@gmail.com
- Phone/WhatsApp: 0307-2753841
- Address: Umair House St No 13, Niazi Town, Rahim Yar Khan, Punjab, Pakistan
- Hours: Monday – Saturday, Open 24 Hours